Refund policy

# Return & Refund Policy

At EYEQ, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

## Returns
We accept returns within 14 days of delivery.

To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Tags and original packaging must still be attached
- Proof of purchase is required

Items that show signs of wear, damage, or alteration will not qualify for a refund or exchange.

## Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Limited edition or exclusive drops
- Items marked “non-refundable”

## Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank or card provider to process the refund

Shipping costs are non-refundable.

## Exchanges
We only replace items if they are defective, damaged, or the wrong item was received.

To request an exchange, contact us within 7 days of delivery.

## Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

## Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately with:
- Your order number
- Photos of the item and packaging

We will work quickly to resolve the issue.

## Contact Us
For questions regarding returns, refunds, or exchanges, please contact:

Email: support@eyeqofficial.com  
Business Hours: Monday – Friday, 9AM – 5PM EST